![]() If you still don’t see sync start working, restart Windows.Īfter making the change the registry should appear similar to below not showing any TLS 1.3 keys.Įxchange Server TLS guidance Part 2: Enabling TLS 1. ![]() If under Protocols you see TLS 1.3 delete that key and its sub keys. If you do, right click on Protocols and click Export to save out a registry export of the configuration in case you need to revert back for any reason. Review if you see TLS 1.3 under Protocols. To work around the issue, remove the TLS 1.3 settings by doing the following:Ĭlick Start, search for Regedit and open the applicationĬomputer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols This issue can occur if your machine was updated to have TLS 1.3 configured. If you are on Windows 10, use the steps below to disable TLS 1.3 to address the errors in the article above. For example: When setting up a Microsoft Outlook email account, itll ask for a different email address to use to verify youre the. Select a new Secret Question and enter a new Secret Answer. Click My Account, then Edit Secret Question. ![]() Return to the Cox homepage and Sign In with your User ID and Password. Im having the same issue and just made a forum posting a few minutes ago. If the Secret Answer has been forgotten, contact Cox Customer Support to either reset the password or look up the User ID so you can log in and update the Secret Answer. Our testing found that Windows 11 TLS 1.3 should be working fine with Outlook. She specifically said she cant receive verification codes from Microsoft at her Cox email address. Workaround #2: We tested further and found that TLS 1.3 may cause the errors above if you are on Windows 10. On the IMAP Account Settings paste the new App Password in the Password box. Select Account Settings > Server Settings. In Outlook select File, under Account Information click the drop-down and select the IMAP account with the errors above. To fix the App Password on your email account in Outlook do the following: To fix the App Password, log in to your IMAP email provider’s web email and go to Account Information > Security and create a new App Password. This could happen on Windows 10 or Windows 11. Workaround #1: If you are getting the errors in the section above, it could indicate that there’s a problem with the App Password. Possible causes include server problems, network problems, or a long period of inactivity.”Īfter investigating this further we are seeing two workarounds to help with these errors: “Your server unexpectedly terminated the connection. If this problem continues, contact your server administrator or Internet service provider (ISP).' Under IMAP Incoming Mail Server and SMTP Outgoing Mail Server note that outlook filled in full email address for the Username. When it comes back, click 'Use Advanced Settings'. Task 'User Name - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. Go to Add account and let outlook detect settings from your email address. “The connection to the server was interrupted.” You may see errors such as the following: Outlook stops connecting to your mail server.
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